Refund Policy

All our pieces are made by hand to order, meaning each one is as unique as you!

We can only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at info@neonist.co and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece stops working due to electrical faults during this period just let us know and we will replace it free of charge! :). Warranty does not cover fractures and ecrylic damages.

Import Fees/Duties

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.

If you need any more help whatsoever, please don't hesitate to contact our team via email at info@neonist.co

Thanks!